Our Ethos

Mission

SGEi develops customized tools, messaging, and training solutions to improve the service levels of front-line staff, supervisors, and managers for customer-centric brands.

Vision

A global training and consulting company, SGEi is a catalyst and partner for brands focused on elevating the habits, abilities, and experiences of every employee and manager.

Values

Memorable | Motivating | Effective


Our Methodology

Assessment

SGEi provides a checklist of information, items, and materials required to understand your brand, its current operational performance, and the various cultural mechanisms utilized to influence an employee’s mindset. Once all the required information is collected, our learning experts develop a guide on verbiage, goals, and branding that will influence any of the training and tools developed.

Design

Next, using our expertise in both online and classroom training programs, we create a variety of learning experiences to improve skill sets, attitudes, and behaviors of staff. Whether it is for supervisor training or customer service training, each learning experience will be supported with training tools, internal marketing materials, and a management coaching toolkit to support the development of new habits and skills.

Delivery

SGEi master trainers can deliver custom content or hand it over via a train-the-trainer program. Whether you choose to use our team or an internal one to implement training programs, we remain a long-term resource to build your customer service culture. Our familiarity with a brand means we can quickly step in to deliver training any time.

Sustainment

SGEi ensures that measurements are in place to score both customer interactions and employee engagement. We work with clients’ vendors to ensure their programs also measure the impact on the customer experience. The continued success of a program or training initiative is important to our team, so we continually refine our service training.


Leadership Team

SHANE GREEN

Found & President

FRAN MCGEE

VP of Training & Consulting

THOMAS MARTIN

VP of Culture & Learning

MICHAEL ERIN STRONG

VP of Brand Development

DANA KUYKENDALL

VP of Operations

LAURA BOOK

Organizational Development Manager


Community

 Engagement

SGEi In Action


Blog

February 2017 Newsletter – Check out our training tips for 2017!

February 2017 Newsletter – Check out our training tips for 2017!

Are you ready to make training a priority for your team this year?       Change: It’s Not Just Something Everyone Else Does – Shane Green, Founder & President of SGEi As we come full swing into 2017, I want to highlight an important element... read more

Video Clips