Training Programs

Custom Learning Experiences

We Customize Memorable, Motivating, & Effective Training Programs

Training is a powerful socialization and communication tool when it is delivered correctly. However, training is just an event unless its lessons are integrated into a continual, thoughtful program to instill the learning into your team. Whether orienting new team members, building organizational capability, or enhancing leadership excellence, continual training is an integral part of any high-performing culture. SGEi is able to create customized and dynamic learning experiences that immerse staff, managers, and vendors in the ways of the company mindset and climate of success. Our customized training content will engage employees to understand not only what is expected, but why.
Our culture hackers have an understanding of and expertise in the service habits, attitudes, and actions that deliver premium service interactions and customer experiences, as well as the leadership skills required to support them. Our organizational development experts ensure that training experiences and materials are memorable, motivating, and effective. We design training for the classroom, in-operation delivery, and for online learning. We also offer best-in-class train-the-trainer (T3) programs to ensure any training program is handed over and easily delivered by your in-house trainers or management team.

e-Learning

We Can Take Your Content & Training Online

e-Learning has become an integral part of every modern learning environment. Ensure your training is sending the right message. By developing eLearning content, you can disperse it in many languages, regions, and levels of leadership without miscommunications or a lag in delivery.
Our company offers interactive training experiences to accompany classroom or on-the-job opportunities, or as a stand-alone learning tool. It is cost-effective, efficient, and always on brand. SGEi integrates videos, gamification, and assessments to ensure a memorable and cutting-edge learning experience.
Our modules can be delivered to your own learning management system or built into a customized learning platform that SGEi can develop for you. Our platform is completely customized and replete with downloadable tools, collaborative communities, discussion forums, interactive e-Learning content, animation, and functionality reporting. We can host and administer the platform for you or hand it over to your in-house IT team. SGEi has helped more than 50,000 users to complete over 400,000 courses around the world. We know how to make e-Learning simple to use—even for the most inexperienced computer or iPad user.

Keynotes

Memorable for Sure—Motivating Most of All

Our keynote speakers are known for their highly motivational and energetic style. We specialize in delivering relevant messaging around culture, customer and employee experience, and learning dynamics. We are able to capture the attention of any audience size and to challenge them to be passionate and engaged in their own understanding and development of leadership. We have provided keynote speeches for many recognized brands, universities, and conventions.

Global Initiative Rollouts

Our Team Becomes Your Team

At SGEi, we have the people and resources to affect the global rollout of any program. Our careful consideration for local cultures and needs means we can customize the delivery and media of your program without changing the message. We have the ability to translate any training or messaging into multiple languages and then to deliver it accordingly. Our company’s success in the rollout of reprogrammed and refreshed cultures, new technology, brand standards, operating procedures, and training programs speaks volumes.

SGEi Signature Learning Experiences

SGEi has a series of licensed training programs that meets the learning expectations of the staff and managers in a customer-focused organization. The content is wholly owned by SGEi and is licensed on a per-person basis to meet your immediate training needs.

Relationships for Service & Sales Success

The Art of Making Customers Feel Great

The SGEi Relationships for Service & Sales Success modules are designed for frontline staff who handle customer interactions. The modules emphasize the ideas and skills required to develop a relationship with customers to increase loyalty and advocacy with a brand. They also give employees the ability to upsell and cross sell products and services. This program introduces and instills service best practices and techniques developed from behavioral and social psychology, customer experience management, and sales excellence.

Problem Resolution

How to Manage Customer Challenges and Emotions

The SGEi Problem Resolution modules are designed to build comfort and confidence in your front line staff as they manage a myriad of customer complaints and challenges. According to Econsultancy, 2013, 82% of customers say the number one factor that leads to a great customer service experience is having their issues resolved quickly. To react and resolve problems quickly, staff must have the skills and know-how to handle emotions and make decisions quickly while acting responsible for the organization. SGEi brings all of these factors together in an engaging and interactive series of classroom modules that will allow your staff to stand out with your customers.

The Essentials of Brand & Culture

Explaining Why Brand & Culture Are So Important

 

Many employees are neither aware nor able to connect the company brand and culture to their day-to-day tasks and responsibilities. As a result, there is often a disconnect between the experience that is promised to customers and the experience that is delivered. This training teaches employees the value of brand and culture, and the role they play in delivering the desired customer experience.

The Leadership Series

Developing Leaders Who Make Their People Want To Do What They Want Them To Do

Employees must be engaged to perform and deliver to the best of their abilities. Whether interacting with external customers or peers, employees need to deliver more these days. It is the presence of leadership and a leader’s ability to inspire people to care more and deliver more that will ultimately define the customer experience. According to Goleman, Boyatzis, and McKee of Harvard Business School, for every 1% improvement in the service climate there is a 2% increase in revenue. When leaders drive the service climate, associates become better enabled to satisfy customers and ultimately improve your financial position.
Leadership goes beyond the day-to-day management responsibilities of staffing and organizing to enable and empower the staff to create stories worth telling and a feeling that customers want to revisit. This SGEi Signature Learning Experience focuses on the skills and insights that make frontline and middle managers confident in their daily and weekly priorities to engage their teams, help them collaborate with a younger and more empowered workforce, and to get the most from their people.