What We Do
SGEi are the customer experience experts who design and deliver customer service training solutions and tools to elevate the habits, abilities, and thinking of front line staff, supervisors, and managers.
SGEi is the catalyst to enable and empower your people to deliver world-class customer interactions and experiences
SGEi Addresses the Following Industry Challenges
68% of customers defect due to indifference from staff. Gallup reported 70% of today’s work force is discontent or in status quo. Customers will never be satisfied if staff is not engaged. SGEi can inspire your team to want to create a great customer service culture.
80% of companies believe they deliver a great customer experience, but only 8% of their customers agree. SGEi is able to design and deliver service training and tools that enable and empower your team to exceed customer expectations.
33% of employees report that uninspiring training content is a barrier to their learning. SGEi designs and delivers memorable, motivating, and effective training programs that inspire team members to learn, grow, and take control of their personal development. Whether it’s for leadership training, supervisor training, or general customer service training, SGEi can help.